The Process

We refer to our contact form found in our Contact section of our website. Please include as much information into the message section as possible to be sure we are working towards exactly what you have in mind. Any details such as freehand, converting, colours and colour schemes are also to be included here. Furthermore we ask you to specify which and how many models are to be included in the commission. You are allowed to choose more than one painting and basing levels – ie. you can have a Space Marine Captain painted at Gold Level while having 10 Tactical Marines painted at Silver Level. If you want more than one Level of painting and/or basing please include this in the message.

Please feel free to email us images of colour schemes etc. to support our understanding of what you want your project to look like. When we are fully aware of what you would like, we will send you a quote covering all aspects of your commission. Once you are happy to proceed, we will need a 50% deposit of the total costs. If you decide to purchase models through the studio, we will need these to be paid up front and on top of the 50% deposit.

When deposit is paid and received, we will send you a sheet outlining each entry of your commission. This sheet will include room for notes and information, you wish the artist to have on top of what is already included in the agreement.

Through the project Ares Studio may upload pictures of your commission to our social network profiles; Instagram and Facebook. This will make it easy for you to follow keep up to date. However, feel free to ask us for WIP photos to be sent to
your email. Also please be informed that images will be taken of the finished project for use in our portfolio and may be used on various social network platforms by Ares Studio.

Once your commission is complete, you will receive the final invoice of the remaining 50% together with pictures showing the completed models. This is to be paid within 2 weeks (10 working days) of our completion email.

After payment is received, your commission will be posted using our preferred postal service. You will be provided with photo proof of postage and/or tracking number and a link to where you can track your package.

Please do not hesitate to contact us for any further information or images of our work. We are glad to help in any way we can.

Disclaimers


Model Supply

If you decide to send us your own models, please make sure they are cleaned of all mouldlines and are completely prepared for us to begin working on them. Ares Studio does offer a building and cleaning service, however, that will incur an additional fee. Ares Studio ApS reserves the right to decline models into the studio that are not in a reasonable state to start work on them.

Postage

Postage is calculated based on weight, parcel size, materials for packaging and the location the parcel is being posted to. Postage is to be paid on top of the final 50% invoice once the commission is ready to be sent to you and after you have received completion email and images. We only use grade A postal services that offer full insurance for your commission. Please note if you wish to request a lesser service. Ares Studio ApS will not be held responsible for lost or damaged parcels.